Student Mail

Residents are issued a mailbox within their residence hall. Students may pick up their mail in their residence hall at the front desk if they are receiving a package or at their assigned mailbox. Residents will be emailed by the Residence Life staff when packages are delivered to the front desk.

Packages and deliveries from recognized carriers such as USPS, UPS, FedEx, DHL, and Amazon are accepted at the front desk of your residence hall. 

We do not accept drop-offs or same-day delivery services (such as from Walmart, DoorDash, or UberEats) at our front desks. Students must meet these vendors in person at the main lobby to receive such items.

Perishables

We understand that students may receive perishable items such as flowers, edible arrangements, or fruit baskets. Our front desks will accept these types of deliveries, but please note that we do not have proper storage facilities for perishables.

Please keep in mind the following guidelines for perishable deliveries:

• Notification: You will receive an email notification from Campus Housing when your perishable item has been received.
• Storage Limit: Perishable items such as flowers or fruit baskets will be held for a short time, typically no more than 24 hours, as we do not have refrigerated storage or facilities for long-term care.
• Pickup Responsibility: It is the student's responsibility to pick up perishables as soon as possible after receiving the notification. If perishable deliveries are left unclaimed for an extended period and spoil, they will be discarded to ensure the cleanliness and safety of the front desk area.

Unlike some universities that use centralized service centers, UK residence halls have front desks where mail and packages are handled. Once we receive your package, we log it, and you will be notified via email from Campus Housing. Please ensure you regularly check your UK email for these notifications.

Our residence halls receive mail Monday through Friday. Any mail or packages delivered over the weekend will be processed and available for pickup on the next business day.

PLEASE NOTE:

• Packages requiring signatures are not accepted at the front desks; Residence Life and/or Wildcat Living Campus Housing will not sign for receipt of packages.
• Oversized packages, such as pieces of furniture, cannot be accepted at the front desks. 
• Packages containing hazardous materials or other restricted contents are prohibited. 

If students wish to return their mail or packages, they can do so at the USPS located on campus in Patterson Office Tower.  

In the event you believe a package has been lost, misplaced, or not properly handled, you can take the following actions:

• Call our on-campus location at (859) 257-6358
• Reach out to the front desk of your residence hall. You can find contact information for hall staff here.

When contacting the hall, please provide as much detail as possible, including a description of the item, tracking number, and any delivery confirmations. Our team will investigate the issue and respond promptly to resolve the matter.

Upon moving out, students are responsible for updating their mailing address with all companies and contacts. You will receive a reminder email from Campus Housing to update your forwarding address. While UK Residence Life does not forward mail for an extended period, we strongly encourage students to update their address with any subscription services, banks, or other relevant organizations immediately upon leaving campus.